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How to deal with difficult customers : 10 simple strategies for selling to the stubborn, obnoxious, and belligerent / Dave Anderson.

By: Publication details: Hoboken, N.J. : Wiley, c2007.Description: xxvi, 159 p. ; 23 cmISBN:
  • 0470045477 (cloth)
  • 9780470045473 (cloth)
Subject(s): LOC classification:
  • HF5438.25 .A5213 2007
Contents:
Understand the ten truths about SOBs! -- Toughen up, sharpen up, grow up & go up! -- Don't just be better, be different! -- Take the fight out of the sales process! -- How to face and finesse the SOB "quadruple threat"! -- Shovel the piles while they're small! -- Create a cult! -- Create urgency to buy today! -- Learn to read an SOB's mind -- Be prepared to walk away!
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Item type Current library Collection Call number Copy number Status Notes Date due Barcode
BOOK Ajman Library Ajman Library 1 Available VIRTUAITEM 0277639

Includes bibliographical references (p. 159)

Understand the ten truths about SOBs! -- Toughen up, sharpen up, grow up & go up! -- Don't just be better, be different! -- Take the fight out of the sales process! -- How to face and finesse the SOB "quadruple threat"! -- Shovel the piles while they're small! -- Create a cult! -- Create urgency to buy today! -- Learn to read an SOB's mind -- Be prepared to walk away!

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