How to deal with difficult customers : (Record no. 18465)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01019cam a22001934a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20230110141125.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 110727s2007 njum b a000 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0470045477 (cloth) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780470045473 (cloth) |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5438.25 |
| Item number | .A5213 2007 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Anderson, Dave, |
| Dates associated with a name | 1961- |
| 245 10 - TITLE STATEMENT | |
| Title | How to deal with difficult customers : |
| Remainder of title | 10 simple strategies for selling to the stubborn, obnoxious, and belligerent / |
| Statement of responsibility, etc. | Dave Anderson. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Hoboken, N.J. : |
| Name of publisher, distributor, etc. | Wiley, |
| Date of publication, distribution, etc. | c2007. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxvi, 159 p. ; |
| Dimensions | 23 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references (p. 159) |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Understand the ten truths about SOBs! -- Toughen up, sharpen up, grow up & go up! -- Don't just be better, be different! -- Take the fight out of the sales process! -- How to face and finesse the SOB "quadruple threat"! -- Shovel the piles while they're small! -- Create a cult! -- Create urgency to buy today! -- Learn to read an SOB's mind -- Be prepared to walk away! |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Selling. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection | Home library | Current library | Date acquired | Total Checkouts | Barcode | Date last seen | Copy number | Price effective from | Koha item type | Public note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Ajman Library | Ajman Library | Ajman Library | 01/10/2023 | 0277639 | 01/10/2023 | 1 | 01/10/2023 | BOOK | VIRTUAITEM |