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Making customer satisfaction happen : a strategy for delighting customers / Roderick M. McNealy.

By: Publication details: London ; New York : Chapman & Hall, c1994.Edition: 1st edDescription: xii, 192 p. : ill. ; 25 cmISBN:
  • 0412589206
Subject(s): LOC classification:
  • HF5415.5 .M36 1994
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Item type Current library Collection Call number Copy number Status Notes Date due Barcode
BOOK Ajman Library Ajman Library 1 Available VIRTUAITEM 0255213

Includes bibliographical references and index.

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