Customer care excellence : (Record no. 55806)

MARC details
000 -LEADER
fixed length control field 01066cam a2200289 a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20230110145658.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 101121s2008 enka b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2007-038701
015 ## - NATIONAL BIBLIOGRAPHY NUMBER
National bibliography number GBA777398
Source bnb
016 7# - NATIONAL BIBLIOGRAPHIC AGENCY CONTROL NUMBER
Record control number 014016123
Source Uk
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0749450665
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780749450663
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .C6635 2008
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8/12
Edition number 22
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Cook, Sarah,
Dates associated with a name 1955-
245 10 - TITLE STATEMENT
Title Customer care excellence :
Remainder of title how to create an effective customer focus /
Statement of responsibility, etc. Sarah Cook.
250 ## - EDITION STATEMENT
Edition statement 5th ed., Fully updated.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. London ;
-- Philadelphia :
Name of publisher, distributor, etc. Kogan Page,
Date of publication, distribution, etc. 2008.
300 ## - PHYSICAL DESCRIPTION
Extent vi, 280 p. :
Other physical details ill. ;
Dimensions 24 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references (p. [270-272]) and index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Total quality management.
856 41 - ELECTRONIC LOCATION AND ACCESS
Materials specified Table of contents only
Uniform Resource Identifier <a href="http://www.loc.gov/catdir/enhancements/fy0835/2007038701-t.html">http://www.loc.gov/catdir/enhancements/fy0835/2007038701-t.html</a>
856 42 - ELECTRONIC LOCATION AND ACCESS
Materials specified Contributor biographical information
Uniform Resource Identifier <a href="http://www.loc.gov/catdir/enhancements/fy0835/2007038701-b.html">http://www.loc.gov/catdir/enhancements/fy0835/2007038701-b.html</a>
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Library of Congress Classification
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Date acquired Total Checkouts Barcode Date last seen Copy number Price effective from Koha item type Public note Collection
    Library of Congress Classification     Emirates National Library Emirates National Library 01/10/2023   0352934 01/10/2023 1 01/10/2023 BOOK VIRTUAITEM  
    Library of Congress Classification     Emirates National Library Emirates National Library 01/10/2023   0353003 01/10/2023 2 01/10/2023 BOOK VIRTUAITEM  
    Library of Congress Classification     Ras Al Khaimah Library Ras Al Khaimah Library 01/10/2023   0265047 01/10/2023 1 01/10/2023 BOOK VIRTUAITEM  
    Library of Congress Classification     Umm Al Quwain Library Umm Al Quwain Library 01/10/2023   0265056 01/10/2023 1 01/10/2023 BOOK VIRTUAITEM Umm Al Quwain Library