Measuring customer and service profitability : (Record no. 53158)

MARC details
000 -LEADER
fixed length control field 00632nam a2200193 a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20230110145425.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 090707s1995 xxka g 000 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0412631806
050 #0 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HB601
Item number .C66 1995
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Connell, Roger.
245 10 - TITLE STATEMENT
Title Measuring customer and service profitability :
Remainder of title in the finance sector /
Statement of responsibility, etc. Roger Connell.
250 ## - EDITION STATEMENT
Edition statement 1st ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. London :
Name of publisher, distributor, etc. Chapman & Hall,
Date of publication, distribution, etc. 1995.
300 ## - PHYSICAL DESCRIPTION
Extent xii, 251 p. :
Other physical details ill. ;
Dimensions 25 cm.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Financial services industry
General subdivision Customer services
-- Evaluation.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Management information systems.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Profit
General subdivision Accounting.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Library of Congress Classification
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Date acquired Total Checkouts Barcode Date last seen Copy number Price effective from Koha item type Public note
    Library of Congress Classification     Emirates National Library Emirates National Library 01/10/2023   0256838 01/10/2023 1 01/10/2023 BOOK VIRTUAITEM