Measuring customer and service profitability : in the finance sector /
Connell, Roger.
Measuring customer and service profitability : in the finance sector / Roger Connell. - 1st ed. - London : Chapman & Hall, 1995. - xii, 251 p. : ill. ; 25 cm.
0412631806
Financial services industry--Customer services--Evaluation.
Management information systems.
Profit--Accounting.
HB601 / .C66 1995
Measuring customer and service profitability : in the finance sector / Roger Connell. - 1st ed. - London : Chapman & Hall, 1995. - xii, 251 p. : ill. ; 25 cm.
0412631806
Financial services industry--Customer services--Evaluation.
Management information systems.
Profit--Accounting.
HB601 / .C66 1995