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Operations management : improving customer service /

Schonberger, Richard.

Operations management : improving customer service / Richard J. Schonberger, Edward M. Knod, Jr. - 4th ed., International student ed. - Homewood, IL : Irwin, c1991. - xvii, 926 p. : ill. ; 23 cm.

Includes bibliographical references and index.

ISBN: 0256082405

Subjects--Topical Terms:
Production management.

LC Class. No.: TS155 / .S3244 1991

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