Command performance : the art of delivering quality service /
Command performance : the art of delivering quality service /
with a preface by John E. Martin.
- Boston, MA : Harvard Business School Press, c1994.
- xx, 260 p. : ill. ; 24 cm.
- The Harvard business review book series .
Articles originally published in the Harvard business review since 1982.
Includes bibliographical references and index.
0875845622
Customer relations.
Customer services.
Quality control.
HF5415.5 / .C625 1994
Articles originally published in the Harvard business review since 1982.
Includes bibliographical references and index.
0875845622
Customer relations.
Customer services.
Quality control.
HF5415.5 / .C625 1994