| 000 | 00706cab a2200193 a 4500 | ||
|---|---|---|---|
| 005 | 20230110151446.0 | ||
| 008 | 151012s1997 maua g b 001 0 eng d | ||
| 020 | _a0875847994 (alk. paper) | ||
| 020 | _a9780875847993 | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.W39 1997 |
| 100 | 1 |
_aWayland, Robert E. _q(Robert Edwin), _d1946- |
|
| 245 | 1 | 0 |
_aCustomer connections : _bnew strategies for growth / _cRobert E. Wayland, Paul M. Cole. |
| 260 |
_aBoston, Mass : _bHarvard Business School Press, _cc1997. |
||
| 300 |
_axi, 265 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 253-260) and index. | ||
| 650 | 0 | _aCustomer relations. | |
| 700 | 1 |
_aCole, Paul M. _q(Paul Michael), _d1958- |
|
| 942 | _2lcc | ||
| 999 |
_c71374 _d71374 |
||