000			01311cam a2200265 a 4500
005			20230110150149.0
008			120327s2011 caum b a001 0 eng
010			_a2009-035794
020			_a1412966671 (pbk. : acidfree paper)
020			_a9781412966672 (pbk. : acid-free paper)
050	0	0	_aHD30.3 _b.W345 2011
100	1		_aWaldron, Vincent R.
245	1	0	_aManaging risk in communication encounters : _bstrategies for the workplace / _cVincent R. Waldron, Jeffrey W. Kassing.
260			_aLos Angeles : _bSAGE, _cc2011.
300			_axiii, 257 p. : _bill ; _c23 cm.
504			_aIncludes bibliographical references and index.
505	0		_aIntroduction : a theoretical model for managing workplace risk -- Delivering and seeking feedback -- Managing emotion -- Resisting bullying and harassment -- Negotiating workplace relationships -- Monitoring organizational romance -- Dealing with difference -- Expressing dissent -- Proposing new ideas -- Responding to difficult team members -- Conclusion : risk and next-generation challenges.
650		0	_aBusiness communication.
650		0	_aCommunication in organizations.
650		0	_aConflict management.
650		0	_aInterpersonal communication.
650		0	_aRisk _xSociological aspects.
700	1		_aKassing, Jeffrey W.
942			_2lcc
999			_c59721 _d59721