| 000 | 01066cam a2200289 a 4500 | ||
|---|---|---|---|
| 005 | 20230110145658.0 | ||
| 008 | 101121s2008 enka b 001 0 eng | ||
| 010 | _a2007-038701 | ||
| 015 |
_aGBA777398 _2bnb |
||
| 016 | 7 |
_a014016123 _2Uk |
|
| 020 | _a0749450665 | ||
| 020 | _a9780749450663 | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.C6635 2008 |
| 082 | 0 | 0 |
_a658.8/12 _222 |
| 100 | 1 |
_aCook, Sarah, _d1955- |
|
| 245 | 1 | 0 |
_aCustomer care excellence : _bhow to create an effective customer focus / _cSarah Cook. |
| 250 | _a5th ed., Fully updated. | ||
| 260 |
_aLondon ; _aPhiladelphia : _bKogan Page, _c2008. |
||
| 300 |
_avi, 280 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. [270-272]) and index. | ||
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aTotal quality management. | |
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/enhancements/fy0835/2007038701-t.html |
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0835/2007038701-b.html |
| 942 | _2lcc | ||
| 999 |
_c55806 _d55806 |
||