| 000 | 00632nam a2200193 a 4500 | ||
|---|---|---|---|
| 005 | 20230110145425.0 | ||
| 008 | 090707s1995 xxka g 000 0 eng d | ||
| 020 | _a0412631806 | ||
| 050 | 0 |
_aHB601 _b.C66 1995 |
|
| 100 | 1 | _aConnell, Roger. | |
| 245 | 1 | 0 |
_aMeasuring customer and service profitability : _bin the finance sector / _cRoger Connell. |
| 250 | _a1st ed. | ||
| 260 |
_aLondon : _bChapman & Hall, _c1995. |
||
| 300 |
_axii, 251 p. : _bill. ; _c25 cm. |
||
| 650 | 0 |
_aFinancial services industry _xCustomer services _xEvaluation. |
|
| 650 | 0 | _aManagement information systems. | |
| 650 | 0 |
_aProfit _xAccounting. |
|
| 942 | _2lcc | ||
| 999 |
_c53158 _d53158 |
||