| 000 | 00651nam a2200193 a 4500 | ||
|---|---|---|---|
| 005 | 20230110145416.0 | ||
| 008 | 090705s1991 ilua g 001 0 eng d | ||
| 020 | _a0256082405 | ||
| 050 | 0 |
_aTS155 _b.S3244 1991 |
|
| 100 | 1 | _aSchonberger, Richard. | |
| 245 | 1 | 0 |
_aOperations management : _bimproving customer service / _cRichard J. Schonberger, Edward M. Knod, Jr. |
| 250 | _a4th ed., International student ed. | ||
| 260 |
_aHomewood, IL : _bIrwin, _cc1991. |
||
| 300 |
_axvii, 926 p. : _bill. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aProduction management. | |
| 700 | 1 | _aKnod, Edward M. | |
| 942 | _2lcc | ||
| 999 |
_c52900 _d52900 |
||