000			00693nam a2200205 a 4500
005			20230110145356.0
008			090630s1994 xxka g 001 0 eng d
020			_a0412589206
050		4	_aHF5415.5 _b.M36 1994
100	1		_aMcNealy, Roderick M.
245	1	0	_aMaking customer satisfaction happen : _ba strategy for delighting customers / _cRoderick M. McNealy.
250			_a1st ed.
260			_aLondon ; _aNew York : _bChapman & Hall, _cc1994.
300			_axii, 192 p. : _bill. ; _c25 cm.
504			_aIncludes bibliographical references and index.
650		0	_aConsumer satisfaction.
650		0	_aCustomer services.
650		0	_aCustomer services _xQuality control.
942			_2lcc
999			_c52454 _d52454