000			00802nam a2200217 a 4500
005			20230110145351.0
008			090629s1994 maua g 001 0 eng d
020			_a0875845622
050		0	_aHF5415.5 _b.C625 1994
245	0	0	_aCommand performance : _bthe art of delivering quality service / _cwith a preface by John E. Martin.
260			_aBoston, MA : _bHarvard Business School Press, _cc1994.
300			_axx, 260 p. : _bill. ; _c24 cm.
440		4	_aThe Harvard business review book series
500			_aArticles originally published in the Harvard business review since 1982.
504			_aIncludes bibliographical references and index.
650		0	_aCustomer relations.
650		0	_aCustomer services.
650		0	_aQuality control.
730	0		_aHarvard business review.
942			_2lcc
999			_c52322 _d52322