| 000 | 01234nam a2200193 a 4500 | ||
|---|---|---|---|
| 005 | 20230110144657.0 | ||
| 008 | 070603s2003 xxk g 000 0 eng d | ||
| 020 | _a095458791x | ||
| 050 | 4 |
_aHF5549.5.P35 _b.P48 2003 |
|
| 245 | 0 | 0 |
_aPerformance excellence : a practical handbook / _cby Mohamed Zairi. |
| 260 |
_aBradford : _be-TQM College Publishing House, _c2003. |
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| 300 |
_axv, 502 p. : _bill. ; _c31 cm. |
||
| 500 | _aIncludes bibliographical references and index. | ||
| 520 | _a1 - Performance measurement: a critical analysis of the literature with respect to TQM; Chapter 2 - Six sigma performance measurement; Chapter 3 - Quality costing measurement; Chapter 4 - The balanced scorecard measurement system; Chapter 5 - Benchmarking: a performance measurement tool; Chapter 6 - Performance measurement in service industries; Chapter 7 - Performance measurement manufacturing; Chapter 8 - Performance measurement in the public sector; Chapter 9 - Performance measurement in health and safety; Chapter 10 - A best practice performance management model; Chapter 11 - Versatility of the excellence model; Index. | ||
| 650 | 0 | _aPerformance. | |
| 650 | 0 | _aTotal quality management. | |
| 700 | 1 | _aZairi, Mohamed. | |
| 942 | _2lcc | ||
| 999 |
_c44710 _d44710 |
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