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| 005 | 20230110144049.0 | ||
| 008 | 060501s2005 enka b 001 0 eng | ||
| 010 | _a2005-040020 | ||
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_aHF5415.5 _b.P44 2005 |
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_a658.8/12 _222 |
| 100 | 1 | _aPeelen, Ed. | |
| 245 | 1 | 0 |
_aCustomer relationship management / _cEd Peelen. |
| 260 |
_aHarlow, England ; _aNew York : _bFT Prentice Hall, _cc2005. |
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| 300 |
_axvi, 433 p. : _bill. ; _c25 cm. |
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| 504 | _aIncludes bibliographical references and index.. | ||
| 650 | 0 |
_aCustomer relations _xManagement. |
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_a7 _bcbc _corignew _d1 _eocip _f20 _gy-gencatlg |
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