| 000 | 01019cam a22001934a 4500 | ||
|---|---|---|---|
| 005 | 20230110141125.0 | ||
| 008 | 110727s2007 njum b a000 0 eng | ||
| 020 | _a0470045477 (cloth) | ||
| 020 | _a9780470045473 (cloth) | ||
| 050 | 0 | 0 |
_aHF5438.25 _b.A5213 2007 |
| 100 | 1 |
_aAnderson, Dave, _d1961- |
|
| 245 | 1 | 0 |
_aHow to deal with difficult customers : _b10 simple strategies for selling to the stubborn, obnoxious, and belligerent / _cDave Anderson. |
| 260 |
_aHoboken, N.J. : _bWiley, _cc2007. |
||
| 300 |
_axxvi, 159 p. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references (p. 159) | ||
| 505 | 0 | _aUnderstand the ten truths about SOBs! -- Toughen up, sharpen up, grow up & go up! -- Don't just be better, be different! -- Take the fight out of the sales process! -- How to face and finesse the SOB "quadruple threat"! -- Shovel the piles while they're small! -- Create a cult! -- Create urgency to buy today! -- Learn to read an SOB's mind -- Be prepared to walk away! | |
| 650 | 0 | _aSelling. | |
| 942 | _2lcc | ||
| 999 |
_c18465 _d18465 |
||