TY  - BOOK
AU  - Krishna,Gangadhar
AU  - Gangadhar,Krishna
TI  - Delighting customers is ....: A collection of one liners worth a thousand words. 
SN  - 9789948229506
AV  - HF5415.5 .K55 2014
PY  - 2014///
CY  - [no place]
PB  - The author
KW  - Customer relations
KW  - Customer services
KW  - Customer stisfaction
N1  - Includes index
ER  -