00706cab a2200193 a 4500 20230110151446.0 151012s1997 maua g b 001 0 eng d 0875847994 (alk. paper) 9780875847993 HF5415.5 .W39 1997 Wayland, Robert E. (Robert Edwin), 1946- Customer connections : new strategies for growth / Robert E. Wayland, Paul M. Cole. Boston, Mass : Harvard Business School Press, c1997. xi, 265 p. : ill. ; 24 cm. Includes bibliographical references (p. 253-260) and index. Customer relations. Cole, Paul M. (Paul Michael), 1958- lcc 71374 71374 0 0 lcc 0 0 EMN EMN 2023-01-10 0 0397396 2023-01-10 00:00:00 1 2023-01-10 BK VIRTUAITEM 0 0 lcc 0 0 EMN EMN 2023-01-10 0 0397624 2023-01-10 00:00:00 2 2023-01-10 BK VIRTUAITEM