TY  - BOOK
AU  - Owen,Jo
TI  - How to influence and persuade
SN  - 9780273776796
AV  - HD30.3 .O95 2012
PY  - 2012///
CY  - Harlow, England
PB  - Pearson
KW  - Communication in management
KW  - Influence (Psychology)
KW  - Psychology, Industrial
N1  - "First published in Great Britain in 2010 as How To Influence."; Includes index; Introduction -- The ten pillars of influence -- Whispers of influence: the persuasive conversation -- Active listening : two ears and one mouth -- Earning the currency of influence : trust -- Act the part -- Win/win-win -- Give to take -- Play the right tune -- The spider's web : building incremental commitment -- Build your platform -- Turning dreams into reality -- Influence in practice -- Moments of truth -- The myths and realities of influence -- Index
ER  -