Owen, Jo. <br/><br/>
How to influence and persuade / 
Jo Owen. 
 - Second edition. 
 - xviii, 244 pages ;  22 cm. 
<br/><br/> "First published in Great Britain in 2010 as How To Influence."  Includes index. 
<br/><br/>Introduction -- The ten pillars of influence -- Whispers of influence: the persuasive conversation -- Active listening : two ears and one mouth -- Earning the currency of influence : trust -- Act the part -- Win/win-win -- Give to take -- Play the right tune -- The spider's web : building incremental commitment -- Build your platform -- Turning dreams into reality -- Influence in practice -- Moments of truth -- The myths and realities of influence -- Index. 
<br/><br/><label>ISBN: </label>9780273776796 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in management.<br/>Influence (Psychology)<br/>Psychology, Industrial.
<br/><br/><label>LC Class. No.: </label>HD30.3  / .O95 2012