The Belker, Loren B. creator McCormick, Jim. Topchik, Gary S. text nyu New York AMACOM, American Management Association c2012 2012 6th ed. monographic eng

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viii, 232 p. : ill. ; 23 cm. The road to management -- Starting out -- Building trust and confidence -- Show your appreciation -- Being an active listener -- The new manager's job and pitfalls to avoid -- Dealing with your superiors -- Choosing a managerial style of your own -- Building a team dynamic -- Managing problem employees -- Hiring and interviewing -- Training team members -- Managing change : dealing with resistance -- Disciplining the employee -- "Oh my God! I can't fire anyone!" -- Having a legal awareness -- No secrets -- The human resources department -- The current state of loyalty -- Is there such a thing as motivation? -- Understanding risk inclination -- Encouraging initiative and innovation -- Improving outcomes -- The generation gap -- Writing job descriptions -- Doing performance appraisals -- Salary administration -- Having emotional intelligence -- Developing a positive self-image -- Managing your own time -- The written word -- The grapevine -- Your best friend : delegation -- A sense of humor -- Managing, participating in, and leading meetings -- Taking center stage : the role of public speaking in your career -- Coping with stress -- Having balance in your life -- A touch of class. Loren B. Belker, Jim McCormick, and Gary S. Topchik. Includes index. Office management Supervision of employees HF5549.12 .B453 2012 658.3/02 0814417833 (pbk.) 9780814417836 (pbk.) 2011-033261 DLC 130121 20230110150454.0