TY - BOOK AU - Hiles,Andrew TI - The definitive handbook of business continuity management SN - 0470670142 AV - HD49 .D44 2011 U1 - 658.4/056 22 PY - 2011/// CY - Hoboken, N.J. PB - Wiley KW - business planning KW - Crisis management KW - Emergency management N1 - Includes bibliographical references and index ER -