Evans, James R. 1950-

Quality management, organization, and strategy / James R. Evans. - 6th ed. - [Mason, Ohio?] : South-Western, Cengage Learning, 2011. - xii, 388 p. : ill. ; 24 cm.

"International ed" - cover. Previous ed.: published as Quality & performance excellence. 2007.

Includes bibliographical references and indexes.

9780538469371


Total quality management.

HD62.15 / .E93 2011