TY  - BOOK
AU  - Cook,Sarah
TI  - Customer care excellence: how to create an effective customer focus 
SN  - 0749450665
AV  - HF5415.5 .C6635 2008
U1  - 658.8/12 22
PY  - 2008///
CY  - London, Philadelphia
PB  - Kogan Page
KW  - Customer relations
KW  - Customer services
KW  - Total quality management
N1  - Includes bibliographical references (p. [270-272]) and index
UR  - http://www.loc.gov/catdir/enhancements/fy0835/2007038701-t.html
UR  - http://www.loc.gov/catdir/enhancements/fy0835/2007038701-b.html
ER  -