01066cam a2200289 a 4500 20230110145658.0 101121s2008 enka b 001 0 eng 2007-038701 GBA777398 bnb 014016123 Uk 0749450665 9780749450663 HF5415.5 .C6635 2008 658.8/12 22 Cook, Sarah, 1955- Customer care excellence : how to create an effective customer focus / Sarah Cook. 5th ed., Fully updated. London ; Philadelphia : Kogan Page, 2008. vi, 280 p. : ill. ; 24 cm. Includes bibliographical references (p. [270-272]) and index. Customer relations. Customer services. Total quality management. Table of contents only http://www.loc.gov/catdir/enhancements/fy0835/2007038701-t.html Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0835/2007038701-b.html lcc 55806 55806 0 0 lcc 0 0 EMN EMN 2023-01-10 0 0352934 2023-01-10 00:00:00 1 2023-01-10 BK VIRTUAITEM 0 0 lcc 0 0 EMN EMN 2023-01-10 0 0353003 2023-01-10 00:00:00 2 2023-01-10 BK VIRTUAITEM 0 0 lcc 0 0 RKLM0 RKL RKL 2023-01-10 0 0265047 2023-01-10 00:00:00 1 2023-01-10 BK VIRTUAITEM 0 0 lcc 0 0 UQLM UQL UQL 2023-01-10 0 0265056 2023-01-10 00:00:00 1 2023-01-10 BK VIRTUAITEM