TY  - BOOK
AU  - Scott,Dru
TI  - Revised customer satisfaction: the other half of your job 
SN  - 1560520841
AV  - HF5415.33.U5 S3 1991
PY  - 1991///
CY  - Los Altos, Calif.
PB  - Crisp Publications
KW  - Consumer satisfaction
KW  - United States
N1  - Cover title : Customer satisfaction
ER  -