Scott, Dru. <br/><br/>
Revised customer satisfaction :  the other half of your job / 
Dru Scott. 
 - Rev. ed 
 - Los Altos, Calif. :  Crisp Publications,  c1991 
 - iv, 112 p. :  ill. ;  26 cm. 
 - Fifty-Minute series .
<br/><br/> Cover title : Customer satisfaction. 
<br/><br/><label>ISBN: </label>1560520841 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction--United States.
<br/><br/><label>LC Class. No.: </label>HF5415.33.U5  / S3 1991