00632nam a2200193 a 4500 20230110145425.0 090707s1995 xxka g 000 0 eng d 0412631806 HB601 .C66 1995 Connell, Roger. Measuring customer and service profitability : in the finance sector / Roger Connell. 1st ed. London : Chapman & Hall, 1995. xii, 251 p. : ill. ; 25 cm. Financial services industry Customer services Evaluation. Management information systems. Profit Accounting. lcc 53158 53158 0 0 lcc 0 0 EMN EMN 2023-01-10 0 0256838 2023-01-10 00:00:00 1 2023-01-10 BK VIRTUAITEM