TY  - BOOK
AU  - MacNeill,Debra J.
TI  - Customer service excellence
T2  - The Business skills express series
SN  - 1884926266
AV  - HF5415.5 .M13 1994
PY  - 1994///
CY  - Burr Ridge, Ill.
PB  - Business One Irwin/Mirror Press
KW  - Customer services
N1  - Includes bibliographical references
ER  -