@book{53011,
	author = {Bone, Diane.},
	title = {The business of listening :},
	publisher = {Crisp Publications,},
	year = {c1994.},
	series = {A Fifty-Minute series book},
	address = {Menlo Park, Calif. :},
	edition = {Rev. ed.},
	note = {On the title of the cover : Improve personal productivity through better listening.}
}