00651nam a2200193 a 4500 20230110145416.0 090705s1991 ilua g 001 0 eng d 0256082405 TS155 .S3244 1991 Schonberger, Richard. Operations management : improving customer service / Richard J. Schonberger, Edward M. Knod, Jr. 4th ed., International student ed. Homewood, IL : Irwin, c1991. xvii, 926 p. : ill. ; 23 cm. Includes bibliographical references and index. Production management. Knod, Edward M. lcc 52900 52900 0 0 lcc 0 0 EMN EMN 2023-01-10 0 0256156 2023-01-10 00:00:00 1 2023-01-10 BK VIRTUAITEM