TY  - BOOK
AU  - Roberts,Harry V.
AU  - Sergesketter,Bernard F.
TI  - Quality is personal: a foundation for total quality management 
SN  - 0029266254 (pbk.)
AV  - HD62.15 .R63 1993
PY  - 1993///
CY  - New York, Toronto, New York
PB  - Free Press, Maxwell Macmillan Canada, Maxwell Macmillan International
KW  - Total quality management
N1  - Includes index
ER  -