Command performance :  the art of delivering quality service / 
with a preface by John E. Martin. 
 - Boston, MA :  Harvard Business School Press,  c1994. 
 - xx, 260 p. :  ill. ;  24 cm. 
 - The Harvard business review book series .
<br/><br/> Articles originally published in the Harvard business review since 1982. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0875845622 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Customer services.<br/>Quality control.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .C625 1994