TY  - BOOK
AU  - Zairi,Mohamed
AU  - Leonard,Paul
TI  - Practical benchmarking: the complete guide 
SN  - 0412574101
AV  - HD62.15 .Z353 1994
PY  - 1994///
CY  - London
PB  - Chapman & Hall
KW  - Benchmarking (Management)
N1  - Includes bibliographical references p. [253]-257 and index
ER  -