@book{45203,
	author = {Blundel, Richard. and Blundel, Richard.},
	title = {Effective organisational communication :},
	publisher = {Financial Times Prentice Hall,},
	year = {2004.},
	address = {Harlow, England ;},
	edition = {2nd ed.},
	note = {Rev. ed. of: Effective business communication. 1998.}
}