TY  - BOOK
AU  - Hollins,Bill
TI  - Managing service operations
SN  - 1412929520 (cased)
AV  - HD9980.5 .H595 2006
PY  - 2006///
CY  - Thousand Oaks, CA
PB  - Sage Publications
KW  - Service industries
KW  - Management
UR  - http://www.loc.gov/catdir/enhancements/fy0666/2006927097-t.html
UR  - http://www.loc.gov/catdir/enhancements/fy0666/2006927097-d.html
ER  -