01193cam a22003135a 4500 20230110144657.0 070603s2006 cau 000 0 eng 2006-927097 1412929520 (cased) 1412929539 (paper) 14368933 DLC DLC DLC pcc HD9980.5 .H595 2006 Hollins, Bill. Managing service operations / Bill Hollins, Sadie Shinkins. 1st ed. Thousand Oaks, CA : Sage Publications, 2006. 0609 xii, 299 p. : ill. ; 24 cm. Service industries Management Table of contents only http://www.loc.gov/catdir/enhancements/fy0666/2006927097-t.html Publisher description http://www.loc.gov/catdir/enhancements/fy0666/2006927097-d.html 0 ibc orignew 2 epcn 20 y-gencatlg lcc 44714 44714 0 0 lcc 0 0 MYC MYC 2023-01-10 0 0229382 2023-01-10 00:00:00 1 2023-01-10 BK VIRTUAITEM