00834cam a22002415a 450000500170000000800410001701000160005802000230007402000230009703500130012004000180013304200080015105000250015910000190018424500650020325000120026826000510028026300090033130000340034065000350037485600920040985600910050120230110144657.0070603s2006    cau           000 0 eng    a2006-927097  a1412929520 (cased)  a1412929539 (paper)  a14368933  aDLCcDLCdDLC  apcc 0aHD9980.5b.H595 20061 aHollins, Bill.10aManaging service operations /cBill Hollins, Sadie Shinkins.  a1st ed.  aThousand Oaks, CA :bSage Publications,c2006.  a0609  axii, 299 p. :bill. ;c24 cm.0 aService industriesxManagement413Table of contents onlyuhttp://www.loc.gov/catdir/enhancements/fy0666/2006927097-t.html423Publisher descriptionuhttp://www.loc.gov/catdir/enhancements/fy0666/2006927097-d.html