Hollins, Bill. <br/><br/>
Managing service operations / 
Bill Hollins, Sadie Shinkins. 
 - 1st ed. 
 - Thousand Oaks, CA :  Sage Publications,  2006. 
 - xii, 299 p. :  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>1412929520 (cased) 1412929539 (paper) 
<br/><br/><label>LCCN: </label>2006-927097 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .H595 2006