TY  - BOOK
AU  - Zairi,Mohamed
TI  - Performance excellence : a practical handbook
SN  - 095458791x
AV  - HF5549.5.P35 .P48 2003
PY  - 2003///
CY  - Bradford
PB  - e-TQM College Publishing House
KW  - Performance
KW  - Total quality management
N1  - Includes bibliographical references and index
N2  - 1 - Performance measurement: a critical analysis of the literature with respect to TQM; Chapter 2 - Six sigma performance measurement; Chapter 3 - Quality costing measurement; Chapter 4 - The balanced scorecard measurement system; Chapter 5 - Benchmarking: a performance measurement tool; Chapter 6 - Performance measurement in service industries; Chapter 7 - Performance measurement manufacturing; Chapter 8 - Performance measurement in the public sector; Chapter 9 - Performance measurement in health and safety; Chapter 10 - A best practice performance management model; Chapter 11 - Versatility of the excellence model; Index.
ER  -