Zairi, Mohamed. text xxk Bradford e-TQM College Publishing House 2003 monographic eng

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xv, 502 p. : ill. ; 31 cm. 1 - Performance measurement: a critical analysis of the literature with respect to TQM; Chapter 2 - Six sigma performance measurement; Chapter 3 - Quality costing measurement; Chapter 4 - The balanced scorecard measurement system; Chapter 5 - Benchmarking: a performance measurement tool; Chapter 6 - Performance measurement in service industries; Chapter 7 - Performance measurement manufacturing; Chapter 8 - Performance measurement in the public sector; Chapter 9 - Performance measurement in health and safety; Chapter 10 - A best practice performance management model; Chapter 11 - Versatility of the excellence model; Index. general by Mohamed Zairi. Includes bibliographical references and index. Performance Total quality management HF5549.5.P35 .P48 2003 095458791x 070603 20230110144657.0