01234nam a2200193 a 4500 20230110144657.0 070603s2003 xxk g 000 0 eng d 095458791x HF5549.5.P35 .P48 2003 Performance excellence : a practical handbook / by Mohamed Zairi. Bradford : e-TQM College Publishing House, 2003. xv, 502 p. : ill. ; 31 cm. Includes bibliographical references and index. 1 - Performance measurement: a critical analysis of the literature with respect to TQM; Chapter 2 - Six sigma performance measurement; Chapter 3 - Quality costing measurement; Chapter 4 - The balanced scorecard measurement system; Chapter 5 - Benchmarking: a performance measurement tool; Chapter 6 - Performance measurement in service industries; Chapter 7 - Performance measurement manufacturing; Chapter 8 - Performance measurement in the public sector; Chapter 9 - Performance measurement in health and safety; Chapter 10 - A best practice performance management model; Chapter 11 - Versatility of the excellence model; Index. Performance. Total quality management. Zairi, Mohamed. lcc 44710 44710 0 0 lcc 0 0 EMN EMN 2023-01-10 0 0334044 2023-01-10 00:00:00 1 2023-01-10 BK VIRTUAITEM 0 0 lcc 0 0 EMN EMN 2023-01-10 0 0334045 2023-01-10 00:00:00 2 2023-01-10 BK VIRTUAITEM 0 0 lcc 0 0 EMN EMN 2023-01-10 0 0334046 2023-01-10 00:00:00 3 2023-01-10 BK VIRTUAITEM 0 0 lcc 0 0 EMN EMN 2023-01-10 0 0334047 2023-01-10 00:00:00 4 2023-01-10 BK VIRTUAITEM 0 0 lcc 0 0 EMN EMN 2023-01-10 0 0334048 2023-01-10 00:00:00 5 2023-01-10 BK VIRTUAITEM 0 0 lcc 0 0 MYC MYC 2023-01-10 0 0229393 2023-01-10 00:00:00 1 2023-01-10 BK VIRTUAITEM