Performance excellence : a practical handbook / 
by Mohamed Zairi. 
 - Bradford :  e-TQM College Publishing House,  2003. 
 - xv, 502 p. :  ill. ;  31 cm. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/> 1 - Performance measurement: a critical analysis of the literature with respect to TQM; Chapter 2 - Six sigma performance measurement; Chapter 3 - Quality costing measurement; Chapter 4 - The balanced scorecard measurement system; Chapter 5 - Benchmarking: a performance measurement tool; Chapter 6 - Performance measurement in service industries; Chapter 7 - Performance measurement manufacturing; Chapter 8 - Performance measurement in the public sector; Chapter 9 - Performance measurement in health and safety; Chapter 10 - A best practice performance management model; Chapter 11 - Versatility of the excellence model; Index.   
<br/><br/><label>ISBN: </label>095458791x 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Performance.<br/>Total quality management.
<br/><br/><label>LC Class. No.: </label>HF5549.5.P35  / .P48 2003