00856cam a22002778a 4500 20230110144641.0 070508s2004 enkm b a001 0 eng GBA4-Z8172 0826467644 1844800512 (pbk.) (OCoLC)53912685 HD9980.5 .W76 2004 338.4068 W9301m Wright, J. Nevan. The management of service operations / J. Nevan Wright and Peter Race. 2nd ed. London : Thomson Learning, 2004. xxi, 346 p. : ill. ; 24 cm. Previous ed.: London: Cassell, 1999. Includes bibliographical references (p. 341-342) and index. Service industries workers. Service industries Management. Race, Peter. lcc 44429 44429 0 0 lcc 0 0 EMN EMN 2023-01-10 0 0228674 2023-01-10 00:00:00 1 2023-01-10 BK VIRTUAITEM