TY  - BOOK
AU  - Gaster,Lucy
AU  - Squires,Amanda J.
TI  - Providing quality in the public sector: a practical approach to improving public services 
SN  - 0335209556 (pbk.)
AV  - JN425 .P75 2003
PY  - 2003///
CY  - Maidenhead, England, Phildelphia
PB  - Open University Press
KW  - Municipal services
KW  - Great Britain
KW  - Management
KW  - Public administration
N1  - Includes bibliographical references (p. [272]-284) and index
ER  -