00921cam a22002414a 4500 20230110144528.0 070103s2003 enkm b a001 0 eng 2002-074962 0335209556 (pbk.) 0335209564 e-uk--- JN425 .P75 2003 Providing quality in the public sector : a practical approach to improving public services / Lucy Gaster and Amanda Squires ; with John Crawley ... [et al.] Maidenhead, England ; Phildelphia : Open University Press, 2003. xiv, 292 p. : ill. ; 24 cm. Public policy and management. Includes bibliographical references (p. [272]-284) and index. Municipal services Great Britain Management. Public administration Great Britain. Gaster, Lucy, 1940- Squires, Amanda J. lcc 42988 42988 0 0 lcc 0 0 EMN EMN 2023-01-10 0 0222146 2023-01-10 00:00:00 1 2023-01-10 BK VIRTUAITEM