Providing quality in the public sector :  a practical approach to improving public services / 
Lucy Gaster and Amanda Squires ; with John Crawley ... [et al.] 
 - Maidenhead, England ;  Phildelphia :  Open University Press,  2003. 
 - xiv, 292 p. :  ill. ;  24 cm. 
 - Public policy and management. .
<br/><br/>Includes bibliographical references (p. [272]-284) and index. 
<br/><br/><label>ISBN: </label>0335209556 (pbk.) 0335209564 
<br/><br/><label>LCCN: </label>2002-074962 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Municipal services--Management.--Great Britain<br/>Public administration--Great Britain.
<br/><br/><label>LC Class. No.: </label>JN425  / .P75 2003