TY  - BOOK
AU  - Peelen,Ed
TI  - Customer relationship management
SN  - 027368177X
AV  - HF5415.5 .P44 2005
U1  - 658.8/12 22
PY  - 2005///
CY  - Harlow, England, New York
PB  - FT Prentice Hall
KW  - Customer relations
KW  - Management
N1  - Includes bibliographical references and index
ER  -